Refund and Returns Policy

At PhalFarm, customer satisfaction is our priority. Due to the perishable nature of fruits, we do not accept returns. However, we are committed to addressing any issues you may have with your order by offering refunds under specific conditions. Please read this policy carefully.

1. Eligibility for Refunds
We offer refunds under the following circumstances:

• Damaged or Spoiled Fruits: If the fruits delivered are damaged or spoiled upon arrival.
• Incorrect Order: If the delivered items do not match your order.

2. Conditions for Refund
To be eligible for a refund, you must:

• Report the issue within 24 hours of receiving your order.
• Provide clear photos of the damaged or incorrect items as proof.

Refunds will not be provided for:

• Change of mind after purchase.
• Improper storage or handling of fruits by the customer after delivery.

3. Refund Process

• Once your claim is approved, the refund will be processed within 7 business days.
• Refunds will be issued to the original payment method used during the purchase.

4. How to Request a Refund
If you experience any issues with your order, contact us at:

• Email: support@phalfarm.com
• Phone: +91630xxxxxxx
  Please include your order details and photo evidence for a quicker resolution.

5. No Returns Policy
Due to hygiene and safety concerns, we do not accept returns of any perishable items, including fruits. We appreciate your understanding.

6. Changes to This Policy
PhalFarm reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website with the updated effective date.

By placing an order with PhalFarm, you agree to this Refund Policy.

For any questions or concerns, please feel free to reach out to our customer support team.